Our service and support will make the difference

Promoting your plans

To make it as easy as possible for you to promote your Pet Health Plans, we’ll provide you with high quality brochures and posters that we are frequently complimented on and that we know work. We’ll also produce smart price comparison charts if you want to demonstrate savings to your clients along with plenty of other promotional ideas. The key to your clients joining is the way your entire team talks to clients though, which is why your Business Development Consultant will keep on visiting you to train, review and motivate.

What’s more, it’s important that once your clients are on your Pet Health Plans, they keep on appreciating the benefits. We’d be happy to talk you through simple client retention techniques.


Our office-based client support team on an 0800 number are on hand to answer client queries and administer changes of address or bank details and so on. We will help you keep your pet health plans fresh with seasonal campaigns and posters. The point is, we are in this for the long term with you and will support you all the way.

Paying for our services

There is no set up fee and no charge for your personalised brochures, posters and other promotional materials. We will simply deduct Denplan pet health plans fee as a percentage of the clients’ payments we collect on your behalf each month, so you don’t pay a penny until you have clients paying into your pet health plans.


There is a joining fee for clients that we will collect with their first Direct Debit payment. In our experience clients are quite comfortable with that and it secures their commitment. 

There are no subsequent or ‘hidden’ charges for clients: no Direct Debit charges and no charge if they change details or even if we cannot collect a payment from them. If any client cancels a plan other than on an anniversary of joining, it is in their contract with you that you can pursue any outstanding amount if you wish.