Reports, reviews and annual price changes
We are experts at administering preventive plans for you so of course we will keep you completely in the picture about how your Pet Health Plans are doing, so you (and your Accountant) don’t have to worry about it. Each month you will receive two reports:
An ‘Unpaid Report’ early in the month showing you immediately any clients for whom we have been unable to collect a payment and why. If it is the first month they have not paid, we will write to them to let them know, giving them the opportunity to pay over the phone to us immediately, or to pay any dues by Direct Debit the following month. If it is the second month in a row they have not paid, we will write to them canceling their plan and let you know. We leave it to you to decide whether to treat their pets that month if they come in.
Your ‘Monthly Report’ later in the month gives full details, in thirteen sections, of every client and pet, which plan they are on, payment status and any changes for you to add to your records, together with a breakdown of payment made into your bank and your VAT invoice to pass to your Accountant
On top of that, your consultant will visit regularly with figures and observations on your plans and can offer various surveys, unique analysis tools (top secret so we can’t say more here) and training if you want to alter your direction or grow your plans more quickly.
You have the opportunity to review your plans and prices once a year. We’ll kick start this review process by undertaking a Practice Team Feedback Survey to gauge your team’s opinions and attitudes to the plans, the results of which can guide your plan and price review with your consultant. It will also help everyone plan training and support requirements for the following year. We will reprint your literature with your new prices and write to all your plan clients with the required notice of payment changes.
Looking after your clients
Our lovely Pet Health Plans team will look after your clients as well as you’d expect us to. We will sign them up to your plans over the phone (and let you know immediately) when they call us and we can even do a follow up call for you (with your and their permission) if you don’t have time to talk to them while they’re in practice. Once they have joined, we’ll send them a Welcome letter confirming payments and giving them their Pet Health Check Record Book, we’ll look after their bank details and collect payment for you each month. They can email or call us any time if they have any questions or change their details. If for any reason we cannot collect a payment one month, we’ll write to them, let you know and process all due payments the following month. We will write to them when you review your prices each year and adjust payment collections automatically.
Pet Health Plans and beyond
As soon as we are collecting over £4,500 a month from your Pet Health Plans, you unlock access to the next level of support to build your practice even further with valuable business-generating benefits:
- We’ll undertake an independent Client Survey for you with 400 of your clients (not just Pet Health Plan Clients) to see how they feel about various aspects of your practice. Your confidential results will help you plan for the future. This sort of survey would cost thousands to source yourself and we’ll do it for you at no cost
- We’ll prepare an ACORN Profiling report for your practice, showing what kind of households your clients are compared with your local area. This can help you tailor your communications, image, marketing and services. This kind of report can cost well over £1,000 to source yourself and we will do it for no charge
- Every month we will telephone any of your Pet Health Plan clients we cannot collect payment from (who are ‘unpaid’), speeding up payment and sorting out any queries for you
- Extra bespoke training for your practice team, tailored to your requirements based on a training needs analysis (not related to Pet Health Plans) at no charge
- Last, but certainly not least, as we all like a good party, we will contribute towards a team celebration to mark this achievement!
The Pet Health Plans team
When you team up with The Practice Business to offer Pet Health Plans, you gain access to a dedicated, passionate and expert partner. Your first - and face to face - contact will be your Pet Health Plans Consultant and day to day you’ll have a dedicated Client Support Advisor in the office, although of course you can talk to anyone in the Client Support Team. They are supported by the rest of the Pet Health Plans team, which brings together people with top skills in customer service, administration, marketing, finance, IT and innovation, as well as a practising veterinary surgeon. We’re proud to work closely with top veterinary business consultants and veterinary suppliers, including practice management system providers. We’re currently very involved with Vet XML which will allow Pet Health Plans to be administered directly online using the veterinary-wide hub, along with your insurance, clinical and other supplier communications.
Of course there is more to know, so contact your consultant, call the office or ask for our full brochure.