Privacy & Legal

Acceptance of terms

Acceptance of Terms

Access to and use of this website is subject to the following terms and conditions, which you are deemed to have accepted in full by accessing the website. If you do not wish to accept these terms and conditions you should leave the website immediately.


The information on the website is intended for and relevant to UK residents only whilst in the UK only. For the avoidance of doubt, UK comprises England, Scotland, Wales, Northern Ireland, the Isle of Man and Channel Islands. The website is provided for information purposes only and none of the information on the site constitutes an offer to contract.

Pet Health Plans and Equine Health Plans are administered by Denplan Limited. Denplan makes no representation that any information, product or service referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with their local laws if and to the extent that local laws are applicable.

Corporate information

Denplan Limited
Denplan Court
Victoria Road
SO23 7RG

Telephone: +44(0)800 169 9958

Office hours are: 8:30am to 6.00pm Monday to Thursday and 8:30am to 5.00pm Friday. We may record and monitor your call for quality assurance, training and as a record of our conversation.

Fax: +44(0) 1962 827850


Company Information

Pet Health Plans and Equine Health Plans are administered by Denplan Limited; Registered in England with Company No. 01981238.

Registered address: Hambleden House, Waterloo Court, Andover, Hampshire, SP10 1LQ, UK.

Privacy statement

Denplan does not capture or store any personal information about individuals who access this website, except where you choose to give us your personal details via email or by enquiring about any of our products. In these latter cases, the personal information you give us may be used by Denplan in providing you current and future information about products and services described in this website unless you request us not to.

Denplan is a member of the Simplyhealth Group and we may share address information with other Group members for marketing purposes unless you request us not to.

You have the right to know about the personal information Denplan holds about you. You also have a right to have your data corrected. Please address your requests and/or queries about your data to

Denplan sends cookies from this website to monitor the IP (Internet Protocol) addresses of visitors to work out which pages are the most popular and to know how often visitors return. The cookies are also used to help Denplan recognise if we have asked you to participate in online market research, which then prevent you from having to enter the same information again. However, Denplan never uses cookies to store any information about you such as your name, membership number or other personal data.

What will the information be used for?

If we think some of our uses of the information that you give us are unlikely to be clear to you, we will tell you what the uses are before you submit the information to us.

Our uses include marketing and we may share information for this purpose with other Simplyhealth Group companies. Very occasionally we may also do this with companies outside the Simplyhealth Group with whom we have a business relationship – see the section 'Your rights' below.

We will use the information we collect for analytical purposes, and to assist us in improving our website, processes, products and services.

We will use information to safe-guard against fraud and money laundering. We are required to report details of some suspicious activities to the Serious Organised Crime Agency (SOCA).

We may also use other companies to help us provide services to you and to store your information. Many of these are Simplyhealth Group companies and some of these companies are based outside the UK, most notably in India for adding Application Form details to our systems.

Your rights

Denplan is committed to delivering the rights that the Data Protection Legislation and Privacy and Electronic Communications Regulations provides to individual. Find out more here on our data protection statement page.

Errors and omissions

If you believe that there may be an error in any of the information that you have submitted via this website, please email:

We will review your records as soon as possible.


We do not intentionally collect any information via this website from children under 16 years of age, and unless the information was collected in connection with a policy claim, shall delete the details when a parent or guardian notifies us that details have been obtained from their child.

Additional information

We will amend this privacy statement from time to time and for this reason, it is valid for a period of one day from the date you have viewed it. We recommend that you read this statement regularly.


Denplan will endeavour to ensure that this website is accessible 24-hours a day. However, Denplan will not be liable if, for any reason, the website is unavailable at any time or for any period.

Denplan will have right to suspend access to the website temporarily or permanently and without notice.

Denplan will not be liable for loss or damages arising in contract, tort or otherwise if this site becomes unavailable or is suspended for any reason.

Notice and disclaimer information

Unless otherwise stated, this website is for information only. Denplan has used all reasonable care and skill in compiling the content of this website but makes no warranty as to the accuracy of any information on this website and cannot accept liability for any errors or omissions.

Denplan shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. The information contained in any such materials is not intended nor implied to be a substitute for professional dental advice nor is it intended to be for medical diagnosis or treatment.

This website contains links to other websites operated by third parties. It is the responsibility of the third party to ensure that such material and such websites comply with all relevant laws and regulations. To the full extent permissible by law, Denplan disclaims all responsibility for any error, omission or inaccuracy in such material or its failure to comply with the relevant laws or regulations.


There is no guarantee that any email sent by you will be received by us, or that the contents of any such email will remain private during internet transmission. If you have any concerns, you may prefer to telephone or write to us instead.

Copyright licence

The Denplan name and green apple logo are registered trade marks of Denplan. The downloading or use of the logos or other Denplan images without express written consent from Denplan is an infringement of Denplan’s trade marks.

Denplan owns the copyright and any and all other rights in all other material available on this website.

You are only permitted to download or print the information on this website for personal use unless you receive written consent from Denplan. In this case your use will be subject to the conditions contained in that written consent.

You are not permitted to reproduce, store or transmit any information available on this website in whole or in part for any reason unless you receive written consent from Denplan. In this case your use will be subject to the conditions contained in that written consent.

Applicable law

The website is established by Denplan in England. English Law shall govern its use at all times and in the event of a dispute, the relevant parties irrevocably submit to the exclusive jurisdiction of the English courts unless mutually agreed otherwise.